Question 1

Which Puerto Rico eSIM plan fits a short trip vs a heavy-data trip?

Accepted Answer

For a short city break or light browsing, a 1–5 GB fixed-data plan is usually enough and costs less. For longer trips, remote work, or heavy streaming, look at daily unlimited plans — they give you a set high-speed allowance each day (often 500 MB–2 GB/day) with reduced-speed fallback. The right choice depends on how many days you're traveling and how much you rely on data-heavy apps.

Question 2

When does my Puerto Rico eSIM validity start?

Accepted Answer

It depends on the plan you choose. First network connection (On Arrival): The validity starts only when you arrive in Puerto Rico and connect to the local network. Most plans use this policy. First installation (Immediate): The validity starts immediately after you install the eSIM. Some plans use this policy. Please check the "Activation Policy" listed in the plan details above to see which one applies.

Question 3

Can I use Personal Hotspot with Puerto Rico eSIM?

Accepted Answer

Yes, absolutely! Personal Hotspot is fully supported for Puerto Rico eSIM plans. You can share your connection with your laptop, iPad, or travel companions. Perfect for working remotely during your trip.

Question 4

Is my phone compatible with Puerto Rico eSIM?

Accepted Answer

Most modern phones are supported. The quickest way to check is to dial *#06# on your phone. If you see an EID number (32 digits) on the screen, your phone supports eSIM!

Check our full list of compatible devices →

(Note: iPhones purchased in China Mainland usually do not support eSIM.)

Question 5

How do I install and activate Puerto Rico eSIM?

Accepted Answer

It's instant and paperless. After purchase, you will receive a QR Code via email. 1. Scan the code in your phone's Settings > Cellular > Add eSIM. 2. When you land in Puerto Rico, turn on Data Roaming for this eSIM line. 3. You will connect to the best local network automatically.

Question 6

What happens if I use up my high-speed data?

Accepted Answer

This varies by plan type: Daily Plans (e.g., 500MB/Day): You get Unlimited Data. If you hit the daily high-speed limit, you can continue using data at a reduced speed (usually not lower than 256kbps) under the Fair Usage Policy (FUP). Fixed Data Plans (e.g., 10GB Total): These plans do not have FUP. The data service will stop immediately once the total limit is reached. We recommend buying a larger plan if you are a heavy user.

Question 7

Which mobile networks does the Puerto Rico eSIM use?

Accepted Answer

Your eSIM connects to top-tier local carriers in Puerto Rico: Claro. 5G and 4G LTE supported. Your device automatically selects the best available network for optimal coverage.

Question 8

Where can I use my eSIM in Puerto Rico?

Accepted Answer

Your eSIM provides nationwide coverage across Puerto Rico. Here are some popular destinations where travelers frequently use our eSIM: San Juan, Ponce, Rincón, Fajardo. Coverage extends to most urban areas, tourist destinations, and major transport routes throughout Puerto Rico.

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