Welcome to Roamiya ("we," "us," or "our"). By accessing our website roamiya.com and purchasing our eSIM data plans, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Roamiya is a reseller of eSIM (embedded subscriber identity module) data plans. We partner with international network providers to offer connectivity services.
Nature of Goods: The products sold are digital goods (QR Codes/SM-DP+ addresses). No physical SIM cards will be shipped.
Availability: While we strive for 100% uptime, network coverage depends on local carriers and may vary due to terrain, weather, or technical maintenance.
Unlimited Plans: For plans labeled "Unlimited," a Fair Usage Policy may apply. If your data usage exceeds the high-speed threshold (e.g., 500MB/Day or total cap), your connection speed may be reduced to no lower than 128kbps to ensure network stability for all users. You will retain internet access at reduced speeds.
Fixed Plans: Plans with fixed data amounts (e.g., 10GB) will stop service once the data limit is reached.
We generally offer a refund under the following strict conditions:
Before Installation: If you have NOT scanned the QR code and the eSIM has not been installed/activated, you may request a refund within 30 days of purchase.
Technical Faults: If the eSIM cannot be installed or used due to a technical issue on our end (and not due to device incompatibility or lack of coverage), and our support team cannot fix it, a refund will be issued.
Non-Refundable Scenarios:
You installed the eSIM but decided not to use it.
You deleted the eSIM from your phone settings (QR codes are often one-time use).
You are in an area with no signal coverage (e.g., remote mountains) where the local carrier does not guarantee service.
These Terms are governed by the laws of Hong Kong, China, without regard to its conflict of law principles.
If you have a dispute arising out of or relating to these Terms or our services:
Step 1 -- Contact Us: Reach out to our support team at [email protected] with a description of your issue. We aim to respond within 5 business days.
Step 2 -- Escalation: If we cannot resolve the matter within 30 days of your initial contact, either party may pursue legal action in the courts of Hong Kong.
We encourage you to contact us first -- most issues can be resolved quickly through our support team.
To purchase eSIMs and manage your orders, you need a Roamiya account. You can sign up with your email address or use Google Sign-In for faster access.
Registration: You agree to provide accurate and complete information when creating your account, including a valid email address.
Account Security: You are responsible for keeping your password confidential and for all activity under your account. If you suspect unauthorized access, contact us immediately at [email protected].
Account Suspension: We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse our services. We will notify you via email when possible.
All content on roamiya.com, including text, graphics, logos, icons, and software, is the property of Roamiya or its content suppliers and is protected by applicable intellectual property laws.
Site Content: You may not reproduce, distribute, or create derivative works from any content on our website without our written permission.
Trademarks: The Roamiya name, logo, and product names are trademarks of Roamiya. You may not use them without prior written consent.
User Content: By posting or submitting content to our website (e.g., reviews, feedback), you grant us a non-exclusive, royalty-free license to use that content in connection with our services.
