1. Information We Collect
To provide you with eSIM services, we collect minimal necessary information:
- Personal Information: Name, Email address (required for QR code delivery).
- Payment Information: We do NOT store your full credit card details. Payments are processed by secure third-party providers (e.g., Stripe, Alipay). We only receive transaction tokens.
- Technical Data: IP address, browser type, device model (for compatibility checks), and eSIM usage data (data consumed, activation status).
2. How We Use Your Information
- Order Fulfillment: To generate and send your eSIM QR code via email.
- Customer Support: To assist with installation issues or refunds.
- Service Improvement: To analyze which travel destinations are popular.
- Marketing: With your consent, we may send you newsletters or discount codes. You can opt-out at any time.
3. Sharing of Information
We do not sell your personal data. We only share data with:
- eSIM Providers/Aggregators: We must send technical requests to generate a profile for your device.
- Payment Processors: To facilitate secure transactions.
- Legal Authorities: If required by law to comply with a subpoena or legal process.
4. Cookies and Tracking
We use cookies to improve your browsing experience (e.g., remembering your cart contents). We also use analytics tools (like Google Analytics) to understand website traffic. You can disable cookies in your browser settings.
5. Data Security
We implement industry-standard security measures (SSL encryption) to protect your data during transmission. However, no method of transmission over the Internet is 100% secure.
6. Your Rights (GDPR/CCPA)
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request deletion of your personal data ("Right to be Forgotten").
- Opt-out of marketing communications.
To exercise these rights, please contact us at [email protected].
7. Changes to This Policy
We may update this policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page.