Privacy Policy

1. Information We Collect

To provide you with eSIM services, we collect minimal necessary information:

Personal Information: Name, Email address (required for QR code delivery).
Payment Information: We do NOT store your full credit card details. Payments are processed by secure third-party providers (e.g., Stripe, Alipay). We only receive transaction tokens.
Technical Data: IP address, browser type, device model (for compatibility checks), and eSIM usage data (data consumed, activation status).
Google Sign-In Data: If you choose to sign in with Google, we receive your name, email address, and a unique Google user ID. We use this information to create and authenticate your Roamiya account. No profile picture or additional Google data is accessed.
Buyer Account Data: When you create an account, we store your order history, purchased eSIM details (QR codes, activation status, data usage), and account preferences. This data is associated with your account for order tracking and eSIM recovery.

2. How We Use Your Information

Order Fulfillment: To generate and send your eSIM QR code via email.
Customer Support: To assist with installation issues or refunds.
Service Improvement: To analyze which travel destinations are popular.
Marketing: With your consent, we may send you newsletters or discount codes. You can opt-out at any time.

We do not sell your personal data. We only share data with:

eSIM Providers/Aggregators: We must send technical requests to generate a profile for your device.
Payment Processors: To facilitate secure transactions.
Legal Authorities: If required by law to comply with a subpoena or legal process.

4. Cookies and Tracking

We use cookies and similar technologies to run our site, understand how you use it, and provide support. Here is a clear breakdown of the categories we use:

When you first visit our site, you will see a cookie consent banner where you can accept or manage your preferences. You can also update your choices at any time via the "Cookie Preferences" link in our footer.

Category	Purpose	Example Cookies	Duration
Necessary	Required for authentication and basic site functionality	buyer_session, admin_session, cookie_consent	Session / 1 year
Analytics	Helps us understand which destinations are popular	Google Analytics (_ga, ga*)	Up to 2 years
Functional	Enables live chat support for real-time assistance	Crisp Chat cookies	Session / up to 1 year

Necessary cookies are always active and cannot be disabled. Analytics and Functional cookies are opt-in -- they will not load until you grant consent.

5. Data Retention

We keep your data only as long as needed. Here is how long we retain each type:

Account Data: Retained while your account is active, plus 90 days after you request deletion (to handle any pending transactions or support issues).
Payment Tokens: Payment card details are handled entirely by Stripe under their data retention policy. We do not store full card numbers -- we only receive a transaction token.
Usage and Cache Data: Session-only, or up to 24 hours for eSIM usage data that we fetch from our providers to display in your dashboard.
Order History: Retained for up to 7 years for legal, tax, and compliance purposes.
Email Address: Retained while your account is active. You can request deletion at any time via [email protected].

6. Data Security

We implement industry-standard security measures (SSL encryption) to protect your data during transmission. However, no method of transmission over the Internet is 100% secure.

7. Your Rights (GDPR/CCPA)

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request deletion of your personal data ("Right to be Forgotten").
Opt-out of marketing communications.

To exercise these rights, please contact us at [email protected].

8. Changes to This Policy

We may update this policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page.