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Find out which Roamiya eSIM purchases qualify for a full refund, when refunds are declined, and how to submit a request that gets processed quickly.
| Scenario | What Roamiya can confirm | What you should do |
|---|---|---|
| Trip cancelled before departure | QR code was never scanned | Email us with your order number for a full refund |
| Accidental duplicate purchase | Two orders for the same destination on the same account | Email us and we will refund the duplicate |
| Incompatible device discovered before activation | QR code was never scanned | Email us for a full refund; next time, check device compatibility before buying |
| eSIM installed but no service at destination | We can verify connection logs and network availability | Contact us while you are still at the destination so we can troubleshoot; if the fault is ours, we refund |
| Used plan but coverage was weak | Plan was consumed, data was used | Coverage varies by location; we cannot refund a fully consumed plan, but we can help you find a better plan for next time |
| Deleted eSIM by mistake | QR code was already scanned | QR codes are single-use; once downloaded, the profile cannot be reissued for free |
| Wrong region purchased (e.g., bought Thailand but traveled to Vietnam) | Plan was activated on a non-covered network | Check the coverage list on the plan page before purchasing; regional mismatches are not refundable after activation |
| Hit FUP throttle and speed dropped | Plan worked as described; FUP cap is in the plan details | FUP throttling is a feature of unlimited plans, not a defect |
Every Roamiya eSIM purchase includes an order confirmation email with receipt details. Learn what the email contains and how to request a formal VAT invoice for business expensing.
Check how much data your Roamiya eSIM has left on iPhone or Android, understand the difference between used-up data and slow speeds, and know when to top up.
Your eSIM QR code should arrive within seconds of payment. If the email is missing, here is where to look, what causes the delay, and how to get your eSIM details without waiting.