Your eSIM QR code and installation details are sent automatically within seconds of a successful payment. If more than five minutes have passed and nothing has arrived, work through the steps below in order. Most cases resolve at step one.
Start with the most common cause and work down the list.
Aggressive email filters are the cause in roughly nine out of ten missing-email cases. Look in:
- Spam or Junk folder
- Promotions tab (Gmail)
- Other inbox (Outlook focused inbox)
- Any custom filters or rules you have set up
Search for the sender name "Roamiya" or the subject line containing "Order" or "eSIM is ready".
A typo in the email address during checkout means the confirmation went to the wrong inbox. Common mistakes include gmil.com instead of gmail.com, or hotmal.com instead of hotmail.com.
Check your order confirmation page (if still open) or your payment receipt from Stripe to see which email address was entered.
If you find a typo, email
[email protected] with:
- Your name
- Date of purchase
- The correct email address
We will locate the order and resend the eSIM details to the right inbox.
Some banks place a temporary hold on international or digital-goods transactions for security review. If you received a "Payment Pending" or "Verify this purchase" notification from your bank, the order has not completed on our end yet.
Once your bank releases the funds (typically within one hour), the order completes and the email sends automatically. You do not need to re-purchase.
If you checked out while signed in with Google, the confirmation email goes to your Google account address, which may differ from the email you would normally check. Verify that you are looking at the right inbox.
You do not need to wait for the email to install your eSIM. If your payment went through, the installation details are available immediately:
- Sign in to your Roamiya account.
- Go to My Orders.
- Find the order and tap View eSIM.
- The QR code and manual activation details are right there.
If the QR code on the account page does not work or you need to enter details manually, see our
manual activation guide for step-by-step instructions covering iPhone, Samsung, and Pixel.
If none of these steps resolve the issue, contact us at
[email protected] or through the
contact page. We typically respond within a few hours during business hours.
