Your eSIM QR code is sent immediately after payment processing is complete (usually 10-20 seconds).
If you haven't seen it after 5 minutes, check these locations:
1. The Spam / Junk Folder (90% of cases)
Email filters can be aggressive. Look in:
- Spam folder.
- Junk folder.
- Promotions tab (Gmail).
Search for standard sender titles: "Roamiya Order", "Your eSIM is ready".
2. Did you make a typo?
It happens! If you typed gmil.com instead of gmail.com, the email bounced.
The Fix: Email us at [email protected] with:
- Your Name
- The date of purchase
- The correct email address
We will find your order and forward it to the right place.
3. Payment Processing Delays
Sometimes banks hold a transaction for a "Security Check". If you received a "Payment Pending" notice from your bank, the order hasn't cleared yet. Once the bank releases the funds (usually within 1 hour), our system will send the email.
Need it now?
Contact us via the Contact Form or email. We usually reply very fast.