If you see errors like "Unable to Activate eSIM", "Cellular Plan Cannot Be Added", or "An error occurred while adding cellular plan", try these solutions.
🔍 Common Causes & Fixes
1. Weak Internet Connection
The eSIM profile needs to download from a server. Poor WiFi = failed download. Fix: Switch to a stronger WiFi network or try mobile data (if available).
2. Phone is Carrier Locked 🔒
Even if your phone model supports eSIM, it must be unlocked. Check: Settings > General > About > Carrier Lock (should say "No SIM restrictions"). 👉 Locked vs Unlocked Guide
3. QR Code Already Used
eSIM codes are one-time use. If you (or someone else) already scanned it, it won't work again. Check: Look in Settings > Cellular to see if it's already installed.
4. Regional Restrictions
Some phones purchased in Mainland China do not support eSIM at all. 👉 Device Compatibility Check
🛠️ Troubleshooting Steps
- Restart your phone and try scanning again.
- Use manual entry instead of QR scanning: 👉 Manual Activation Guide
- Check for iOS/Android updates – sometimes older OS versions have bugs.
Still Failing?
Contact us with:
- Screenshot of the error message
- Phone model and OS version
- Order number
📧 [email protected] – We'll investigate and help!