We understand this is frustrating. Unfortunately, eSIM QR codes are one-time use and cannot be re-scanned once the profile is deleted.
🚫 Why Can't I Re-scan?
When you first scan a QR code, the eSIM profile is downloaded from a secure server and "bound" to your device. Once deleted:
- The server marks the profile as "used".
- The QR code becomes invalid.
- It cannot be recovered.
This is a security feature of eSIM technology (set by GSMA standards), not a Roamiya policy.
🛠️ What Are My Options?
Option 1: Purchase a New eSIM
The fastest solution. Buy a new plan and install immediately. 👉 Browse eSIM Plans
Option 2: Contact Support
In rare cases, we may be able to issue a replacement code at a reduced cost or free (case-by-case basis, especially for first-time issues).
📧 Email: [email protected] Include:
- Order number
- Date of deletion
- Brief explanation
💡 Prevention Tips
- Don't remove the eSIM after your trip unless you're sure you won't revisit that destination.
- Label it clearly (e.g., "Japan Travel") so you don't confuse it with unused plans.
- If you need to factory reset your phone, back up or note down which eSIMs you have installed.
Refund Eligibility?
Per our Refund Policy, user-deleted eSIMs are not eligible for refunds as the product was delivered and consumed successfully.