Fixed: eSIM Says "No Service" or "Searching"

If you see "No Service", "Searching...", or "SOS Only" on your signal bar, it usually means your phone hasn't selected the right network yet.

Do not panic. This is solvable in 99% of cases.

🛑 Step 1: The Basics Checklist

• Are you at the destination? (Your eSIM will not connect if you are still in your home country).
• Is the Line ON? (Settings > Cellular > Roamiya eSIM > Toggle "Turn On This Line" ON).
• Is Data Roaming ON? (This is the most common cause).

🛠️ Step 2: The "Data Roaming" Fix

Most travel eSIMs require Data Roaming to be active.

iPhone: Settings > Cellular > Select eSIM > Toggle Data Roaming ON ✅.

Samsung / Android: Settings > Connections > Mobile Networks > Toggle Data Roaming ON ✅.

✈️ Step 3: The Airplane Mode Toggle

Sometimes your phone gets "stuck" trying to find your home network. Force a reset:

1. Turn Airplane Mode ON.
2. Wait 10 seconds.
3. Turn Airplane Mode OFF.
4. Wait 1 full minute for it to search.

📶 Step 4: Manual Network Selection (Advanced)

If "Automatic" network selection fails, force your phone to find the partner network.

iPhone:

1. Settings > Cellular > Select eSIM > Network Selection.
2. Turn Automatic OFF.
3. Wait... (it takes 30 seconds to load lists).
4. Select the carrier listed in your Roamiya Email (e.g., in France, select "Orange" or "SFR").

Android:

1. Settings > Connections > Mobile Networks > Network Operators.
2. Tap "Scan networks".
3. Select the supported carrier manually.

🔄 Step 5: Restart Your Phone

If all else fails, a full restart can clear stuck network states:

1. Power off completely.
2. Wait 10 seconds.
3. Power on and let it search for networks.

Still "No Service"?

If you have tried all 5 steps:

1. Connect to WiFi.
2. Reach out via our Contact Page or email [email protected].
3. Send a screenshot of your Settings > Cellular screen. This helps our team solve it instantly.

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