You landed, turned off Airplane Mode, and the signal bar says "No Service," "Searching," or "SOS Only." This is one of the most common eSIM issues and it is almost always fixable in a few minutes. Work through the sections below in order.
Before you do anything else, confirm these basics:
If all the basics check out but you still see No Service, force a network refresh:
- Turn Airplane Mode ON.
- Wait ten seconds.
- Turn Airplane Mode OFF.
- Wait a full minute. The phone re-scans for available networks from scratch.
This clears the phone's cached network list and forces it to discover the partner carriers in your current location.
If automatic network selection is not connecting you, pick the network manually:
iPhone:
- Settings > Cellular > select your eSIM > Network Selection.
- Turn Automatic OFF.
- Wait about 30 seconds for the list to populate.
- Select the carrier name mentioned in your Roamiya confirmation email (for example, "Orange" in France, "SoftBank" in Japan).
- Once connected, you can turn Automatic back ON if you prefer.
Android:
- Settings > Connections > Mobile Networks > Network Operators.
- Tap Search networks or Scan networks.
- Select the carrier listed in your Roamiya email.
If you do not remember which carrier your plan uses, check the email again or try each available carrier one at a time until one connects.
If you have tried all the steps above and the phone still shows No Service after five minutes:
Check your plan validity. Open your Roamiya confirmation email and confirm:
- The plan activation window has not expired. Some plans activate on a specific date or within a set number of days after purchase.
- You have not used up the data allowance. If your plan included a fixed data amount, it may be depleted.
Restart your phone completely. A full power cycle (not just sleep/wake) clears deeper network state issues:
- Power off completely.
- Wait ten seconds.
- Power back on.
- Wait two minutes for the network search to complete.
Consider a fresh plan. If you are traveling and your current plan has expired or run out of data, you can
browse destination plans to purchase a new eSIM and install it right away.
If none of these steps resolve the issue:
- Connect to airport WiFi or any available network.
- Contact us with a screenshot of your Settings > Cellular screen, your phone model, and your order number.
- Our team can check the provisioning status and partner network availability in your area.
- Data roaming settings -- confirm the right ON/OFF configuration
- Slow internet speed -- if you have signal but data is too slow to use
- Activation failure -- if the eSIM never installed successfully in the first place
