Camera Can't Scan QR Code? Here is the Fix

If you are pointing your camera at the QR code and nothing happens, try these solutions in order.

1. Are you in the right menu?

You cannot use the standard Camera app or a random QR scanner app. You MUST be in the Settings menu:

• iPhone: Settings > Cellular > Add eSIM > Use QR Code.
• Android: Settings > Connections > SIM Manager > Add eSIM.

2. Using Screenshots? (iOS 17+ Feature)

If you have the QR code saved as an image on your phone:

1. Go to the "Scan QR Code" screen in Settings.
2. Tap "Open Photos" at the bottom.
3. Select the image of the QR code.
4. It will scan automatically!

3. Common Physical Issues

• Screen Brightness: Turn up the brightness on the screen displaying the code.
• Glare: Tilt the screen to avoid reflections.
• Zoom: Tap to focus. Don't be too close (maintain 15-20cm distance).

4. The Ultimate Fix: Manual Activation

If scanning fails, you don't need a camera. You can type the code manually.

👉 Go to Manual Activation Guide

It works 100% of the time if the code is valid.

5. "Code No longer Valid"?

If you see an error saying the code is "Expired" or "No longer valid":

• Did you already scan it? eSIM codes are one-time use. Check your SIM manager to see if it's already installed.
• Did you delete it? If you installed and deleted it, the code is dead. You need to buy a new one.

📧 Still stuck? Email [email protected].